For adults
Everyday technology, made easier at home.
Patient, one-on-one help with phones, computers, smart home devices and staying safe online, at your pace.
Example: Move photos and contacts to a new iPhone and set up video calling with family.
What’s included
- Account and app setup
- Personal settings and essential security
- A patient walkthrough of the basics
- Format
- In your home or remote
- Length
- About 90 minutes
- Best for
- Anyone with a new device
Example: Set up a video doorbell and smart thermostat, and control both from one app.
What’s included
- Device and app setup
- Wi-Fi and network security check
- Privacy settings for cameras and microphones
- Format
- In your home
- Length
- About 90 minutes
- Best for
- Homes adding connected (IoT) devices
Example: Fix Wi-Fi that drops in the back bedroom and speed up a slow laptop.
What’s included
- Find what is going wrong
- Troubleshoot device and connection settings
- Explain the changes in plain language
- Format
- In your home or remote
- Length
- About 60 minutes
- Best for
- Devices that are slow, stuck or not connecting
Example: Turn on two-step sign-in for email and banking apps, and learn the signs of a scam text.
What’s included
- Account, privacy and update review
- Password and multi-factor authentication guidance
- Recognize suspicious messages and common scams
- Format
- In your home or remote
- Length
- About 90 minutes
- Best for
- Anyone who wants more peace of mind online
Example: Practice asking an AI assistant to plan a trip, then check its answer.
What’s included
- A session shaped around your goals
- Hands-on practice with your own device
- Notes you can come back to
- Format
- In your home or remote
- Length
- 60 minutes
- Best for
- Learning a new skill at your own pace
Example: A monthly check-in plus quick help when a new app or update causes trouble.
What’s included
- Coming soon; benefits still being finalized
- No payment collected today
- We contact you when support opens
- Format
- Remote
- Length
- Monthly
- Best for
- People and families who want regular support
Requesting help does not book or charge you. We confirm what you need, the price and availability first.